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Customer Service Representative

Job Description

We are seeking a highly skilled and experienced Emergency Service General Manager to oversee and coordinate all aspects of our emergency service operations. This role requires strong leadership, strategic planning, and a deep understanding of emergency response protocols. The ideal candidate will be responsible for ensuring the efficient and effective delivery of emergency services, managing a team of professionals, and continuously improving our response strategies.

Key Responsibilities:

  • Leadership & Management:
    • Lead, mentor, and manage the emergency services team, including first responders, support staff, and coordinators.
    • Develop and implement policies, procedures, and protocols for emergency response operations.
    • Foster a positive and collaborative working environment, ensuring high morale and team cohesion.
  • Strategic Planning:
    • Develop and execute strategic plans to enhance emergency response capabilities and improve service delivery.
    • Monitor and evaluate the performance of emergency services, implementing improvements where necessary.
    • Ensure compliance with all local, state, and federal regulations related to emergency services.
  • Operational Oversight:
    • Coordinate and manage the day-to-day operations of the emergency services department.
    • Oversee the allocation and deployment of resources, including personnel, equipment, and facilities.
    • Ensure the readiness and availability of emergency services for any crisis or disaster scenario.
  • Financial Management:
    • Develop and manage the department’s budget, ensuring cost-effective use of resources.
    • Oversee procurement and maintenance of emergency equipment and supplies.
    • Identify and pursue opportunities for funding and grants to support emergency services.
  • Stakeholder Engagement:
    • Build and maintain strong relationships with external partners, including local government agencies, healthcare providers, and community organizations.
    • Represent the emergency services department in meetings, briefings, and public events.
    • Collaborate with other departments and agencies to ensure a coordinated response to emergencies.
  • Training & Development:
    • Oversee the development and delivery of training programs for emergency services personnel.
    • Ensure all staff are adequately trained and certified in emergency response procedures.
    • Promote continuous learning and professional development within the team.

Qualifications:

  • Bachelor’s degree in Emergency Management, Public Administration, or a related field (Master’s preferred).
  • Minimum of [X] years of experience in emergency services, with at least [Y] years in a leadership or management role.
  • Proven experience in crisis management, strategic planning, and operational oversight.
  • Strong knowledge of emergency response protocols, disaster recovery, and incident command systems.
  • Excellent communication, leadership, and decision-making skills.
  • Ability to work under pressure and make critical decisions in high-stress situations.
  • Proficiency in emergency management software and tools.

Working Conditions:

  • Ability to work irregular hours, including nights, weekends, and holidays, as emergencies dictate.
  • Must be on-call and available to respond to emergencies 24/7.
  • Physically capable of responding to emergency situations, which may include hazardous environments.

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